How to report potholes and claim damages from driving on city or state roads
The potholes on North King Street near Dillingham Boulevard are a driver's worst nightmare.
Not only can they blow out a tire, but rocks and other debris can be kicked up and hit pedestrians.
Heavy rain causes more potholes, says the city, and it happens when water seeps into cracks in the pavement, expanding the ground and breaking the surface.
On heavily trafficked roads like King Street, the weight of cars, trucks and commercial vehicles add to the problem.
Residents are working closely with the city on permanent solutions like repavement.
"If we can fix these things as fast as possible, better way to fix them, I don't know what terms of procurement or other aspects matter. But if we can get this thing fixed quicker, then you'll have safer roads," said Ken Farm, Chair of the Kalihi-Palama Neighborhood Board.
The city says it implemented a pavement preservation program to keep pavements good by crack sealing over 1,387,000 linear feet, applying over 226 lane miles of slurry seal, and over 122 lane miles of seal coating.
It also claims the overall number of potholes declined, and about 13,000 were patched last year. The key is to report potholes immediately.
"The first call should be to the pothole hotline so that we can get that area identified quickly," said Ross Sasamura. Director and Chief Engineer, Honolulu Department of Facility Maintenance. "Our work orders or our dispatches come directly from that pothole hotline. So it's important that we get the call as soon as possible. Because even waiting a day will mean that other people have gotten their calls in sooner."
The number to that pothole hotline is 768-7777.
And residents whose vehicles have blown tires or other damage caused by potholes can file claims with the Department of the Corporation Council if you feel the city is responsible. Call 808-768-5193 or visit the following links:
Important to note that streets can be managed by the city or the state.
Hawaii's Department of Transportation told KITV-4 that emergency repairs to potholes are prioritized by severity and crews responded to weather-related emergency calls, including Kamehameha Highway at Ke Iki Road in Haleiwa; Kamehameha Highway near Foodland in Pupukea; and Likelike Highway in the Kalihi bound direction before Valley View Drive.
The public should call 911 in situations where the health and safety of the public is at risk. Other issues can be reported to the following numbers. Provide the road name, direction of travel, lane number or landmark references.
OAHU– (808) 831-6714 After hours (808) 485-6200
MAUI – (808) 873-3535
KAUAI – (808) 241-3000
HAWAII ISLAND – (808) 933-8878 or (808) 933-8866
People can file a damage claim from state roadways with the Department of Accounting and General Services (DAGS). The link to the online forms and information is provided below. The phone number is 808-586-0547 and email is firstname.lastname@example.org.