Available for the 2019-20 season is the all-new “H-Pass” which allows fans on-demand access to tickets from mobile devices for University of Hawai‘i-sponsored regular-season home ticketed sporting events (football, M/W basketball, M/W volleyball, and baseball). Each pass cost $190 or 10 easy payments of $19. Passes will be available while supplies last.


H-Pass -  $190 per pass

  • Sale date – August 4, 2019 to August 16, 2019
  • The H-Pass is an annual pass that will provide access to a ticket for UHM-sponsored regular-season home sporting events (subject to availability for high-demand games); excludes post-season, NCAA-hosted events, and the Diamond Head Classic.
  • Pass holder will select seats to the events they would like to attend and tickets will be delivered digitally to a mobile device.
  • Annual passes are valid from August 2019 – May 2020.
  • Passes can be paid in full or over ten (10) paymentsof $19/per month. Payment plans are charged on the 1st of every month and become payable in full upon cancellation.
  • Limit 6 annual passes per account. 
  • Annual passes are non-refundable and non-transferable.
  • Annual passes are limited and subject to availability
  • Other restrictions may apply

* Ten (10) payments are processed monthly from Aug 2019 to May 2020. 
 


 
FAQ’s

Q: Which games are included in the H-Pass?
A: Your H-Pass includes tickets for UHM-sponsored regular-season home sporting events* (football, M/W basketball, M/W volleyball, and baseball) with the exception of postseason games, NCAA-hosted events, and the men’s basketball Diamond Head Classic.
* Subject to availability for high-demand games

Q: How do I select my seats for high-demand games?
A: For high-demand games H-Pass holders are encouraged to select their seats early in the seat selection process.  Once a seat has been selected and ticket electronically delivered, you are ensured entry for that event. Seat selection will be available until all seats in eligible areas are issued.
 
Q: When can I select my seat(s)?
A: Football and women’s volleyball events will be made available for seat selection the week of Aug 19th.  For all remaining ticketed sports, seat selections will be available at the start of single game sales (typically 3 weeks prior to the first home event). Seats are based on availability.
 
Q: How many passes can I buy?
A: Each customer can buy up to six (6) passes per ticket account, while supplies last. 
 
Q: If I buy more than one (1) pass will my seats be next to each other?
A: Yes, passes purchased in the same ticket account can select seats together for each selected game.
 
Q: How do I purchase an H-Pass?
A: The H-Pass is a mobile-only program that can be purchased at eTicketHawaii.com on a mobile phone or desktop computer. 
For assistance with the purchase please call (808) 956-4482 Monday – Friday 9:00 a.m. to 5:00 p.m. Please keep in mind that the H-Pass is a mobile-only program and requires an iPhone or Android phone to obtain your tickets. 
 
Q: How do I get my tickets?
A: Login to your online eTicketHawaii.com account and select the game you would like to attend, select your seat(s), and a mobile ticket will be sent to your phone for event entry.
 
Q: Where will my seats be?
A: Click here (PDF) to see eligible areas for seat selection. Real-time seat availability will be displayed on the Pick-Your-Own seat map during the seat selection process.
 
Q: What is the payment plan?
A:  The payment plan breaks up your total payment into 10 monthly installments. Payment plans are charged on the first of every month from August to May and become due in full upon cancellation.
 
Q: Is the H-Pass refundable/cancellable?
A: H-Pass is not a monthly subscription product.  All sales are final and no refunds will be issued. If you choose to cancel your H-Pass and are on the payment plan, any remaining balance will be charged to the credit card that was used for payment plan payments.  

Q: Can I sell or transfer my H-Pass for games I do not attend?
A: No, the H-Pass is non-transferable and cannot be resold. 
 
Q: How does my guest scan into the game?
A: You and your guests must enter the stadium/arena together as tickets will be sent to your email.  Display your mobile phone and have the usher scan the barcode of each ticket. 
*Note: barcodes can only be scanned once
 
Q: What if I lose my mobile ticket?
A: If you still have the email with your mobile ticket attached, simply download the mobile ticket again.  If you no longer have the email go to eTicketHawaii.com and log-in to your ticket account and reissue your ticket(s) for the event.  

For further assistance please contact the UH Ticket Office at (808) 956-4482. The Ticket Office is open Monday-Friday 9:00 a.m. to 5:00 p.m. On event days visit the Will Call window at the event with your government issued ID for assistance.

*Note: Once a ticket is reissued the barcode on the original ticket will be VOIDED and will not be valid for event entry.
 
Q: What do I do if I need ADA seating?
A: Those requiring accessible seating should contact the UH Ticket Office at 808-956-4482 in advance of purchasing the H-Pass, as accessible seating is limited. 

Q:  How is H-Pass different from season tickets?
A: Season ticket holders enjoy many benefits that are not available through H-Pass, including the same assigned seats for each game, access to prime seating sections and the first right to renew existing seats each year.  Additional season ticket holder benefits are listed here and are updated regularly. 
 
H-Pass provides an economical option for fans to gain access to a variety of UH sports and enjoy the game day atmosphere at Aloha Stadium, Les Murakami Stadium and the Stan Sheriff Center throughout the year.


NEED ADDITIONAL HELP?
Please contact the UH Ticket Office at 808-956-4482. The Ticket Office is open Monday-Friday 9:00 a.m. to 5:00 p.m.