For every serious, often dangerous, and at times unexpected situation, these men and women in white are a phone call away.

"Every one of those calls has someone on the other end who's frightened about their loved ones," Mayor Kirk Caldwell said. 

To be considered a hero, you don't always have to be wearing a uniform.

"We also have civilians who step up when they're not working to help all of you do a better job saving lives, and to me that is a real definition of what a hero is," Mayor Caldwell said. 

For a full week, Emergency Medical Service personnel across the nation including here in Hawaii are being celebrated for the work they do to save lives and civilians are too. 

Many of them going beyond the call with the theme for this year's National EMS Week.

"So it's really a team. It's 365, all year and really every patient we see, we do something good for that patient in their time of need. Everyday they're heroes and we're taking care of patients and we know that," Speedy Bailey, AMR, said. 

With an award in his hand, Jarred Campos was recognized for rising to the occasion back in March when he helped subdue an aggressive man in Makakilo who assaulted a paramedic.

A separate circumstance in April had these four men rushing to the aid of Alicia Kalima, who was found unresponsive in the Hawai'i Kai Costo parking lot.

"She's a very proud grandma and a very proud great-grandma. And she gets to be a grandma and great-grandma and celebrate life with us," Mayor Caldwell said. 

According to Honolulu Emergency Medical Services, there are over 200 paramedics and emergency technicians combined, but it's everyday people who help make a difference too.

"I think it's really heroic of my dad what he did, and I'm so happy for him that he won an award," Brooke Lim said of her father who was honored at the ceremony.