Overnight fire at Airport Viaduct impacted multiple services
An overnight fire under the Airport Viaduct on Nimitz Highway impacted multiple services Thursday, including Hawaiian Telcom.
HONOLULU - An overnight fire under the Airport Viaduct on Nimitz Highway impacted multiple services Thursday, including Hawaiian Telcom.
Hawaiian Telcom says the fire impacted phone and some Internet service to some 30 businesses and government customers. The company says the vast majority of customers were not affected.
Technicians have rerouted traffic to restore phone and internet service to all but three customers impacted. Crews are on scene working to repair the five 72-pair strands of damaged fiber. They will work through the night until all services have been restored.
Service was restored to all Hawaiian Telcom customers by 11:30 p.m.
Some customers who lost service Thursday visited the T-Mobile store on S. Beretania Street hoping to get answers.
"At about noon time I tried to call a Handi-Van to make arrangements for a ride tomorrow. I couldn't call in or out but thank goodness I had my landline." explained T-Mobile customer Anna Fujimora.
T-Mobile CTO Neville Ray posted on Twitter about the service outage:
Working to repair a fiber cut in Hawaii that resulted from a major fire. Service is impacted and teams on the ground are working to repair as fast as possible. Thanks for your patience.— Neville (@NevilleRay) November 16, 2017
Verizon says its cable lines were affected by the fire, but it did not impact its customers. Systems automatically rerouted wireless traffic to avoid service disruption.
Customers call and demand for your credit!!!— Jennifer Lee ?????? (@LeeJenniferlee6) November 16, 2017
I had an internet outage. Spectrum credit me $7.20.— Jennifer Lee ?????? (@LeeJenniferlee6) November 16, 2017