All driver licensing centers across the state back open
Computer mainframe issues that plagued driver licensing centers across the state have been fixed and they are back open on Thursday.
HONOLULU - Computer mainframe issues that plagued driver licensing centers across the state have been fixed and they are back open on Thursday.
Motor vehicle registrations, driver licensing services and state IDs are now being processed as normal. On Oahu, you can go to the five driver licensing centers or the nine satellite city halls.
“With the help of our vendors and our hard-working city staff, we found a configuration problem in the system that impeded the activity of the security software,” said Mayor Kirk Caldwell. “After correcting the configuration, the security software worked and the performance of the system returned to normal. I want to thank all of the residents of O'ahu and those on the neighbor islands for their patience as we worked on this issue over the past few days.”
In order to help with the backlog of services, the Kapalama Driver Licensing Center at 925 Dillingham Boulevard will be open on Saturday, July 1 from 8 a.m. through 4 p.m. for driver licensing services and state IDs. Driver's licensing road tests will not be available on Saturday and the Kapalama Satellite City Hall will be closed on that day.
To accommodate vehicle owners with motor vehicle registrations expiring on June 30 who were impacted by the same service interruption, a one-time extension has been granted until July 7, 2017. To take advantage of this extension period and avoid incurring a penalty, registrants will need to make a payment at a Satellite City Hall office, or by mail, postmarked no later than July 7, 2017. Note: There is no extension or penalty waiver for online vehicle registration payments.
The Department of Customer Services encourages customers to use online services and the mail whenever possible. For information regarding services and locations, please visit www.honolulu.gov/csd/.
For questions regarding the city’s driver licensing centers, please call 768-9100 from 8 a.m. to 4 p.m.