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TheBus and TheHandi-Van web services restored after cyber-attack.

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HONOLULU (KITV4)--The website of Oahu Transit Services (OTS), operator of TheBus and TheHandi-Van, is once again functioning after being disabled by a “ransomware” style cyber-attack on Dec. 9, 2021.

The Hawaiʻi State Department of Transportation (DOT) announced that passengers are once again able to receive real-time updates on vehicle locations, as well as schedule rides with TheHandi-Van.

The cyber-attack caused what OTS described as a “mass disabling of online servers to both administrative and operating access”. TheHandi-Van users were among those most impacted by the incident, as TheHandiVan operators were unable to access ride reservations connecting them with customers.

Although the OTS website and most of its features have been restored, e-mail services are still being recovered. According to the DOT, any email sent to addresses ending in @thebus.org have not been received since the initial attack.

Third-party mobile apps including Transit, Moovit, and DaBus should also display real-time location information.

The cyber-attack is currently under investigation by the Honolulu Police Department, the Secret Service, the Cybersecurity and Infrastructure Security Agency, and Federal Bureau of Investigation.

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