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Bruno Mars concert tickets canceled for Kaaawa woman - Honolulu, Hawaii news, sports & weather - KITV Channel 4

Bruno Mars concert tickets canceled for Kaaawa woman

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KAAAWA, Hawaii -

More fallout from the concert ticket controversy. Windward Oahu resident Kylee Romero ordered two tickets for nearly $500 on Saturday from Ticketmaster. 

Sunday, she got an email from a vendor declining her seats for no specific reason. The email says it could be from "lack of availability." 

Romero said on Facebook's Stolen Stuff Hawaii page that the vendor actually called her and said it had to cancel her order due to thousands of duplicated orders.

We left Ticketmaster an email asking about this. We also left phone messages and an email Saturday night about the ticket shortage issue and what role third party sellers play. We have not heard back yet. 

It did send out a statement just before 10 p.m. on Saturday saying "The 24K Magic World Tour anticipated extremely high demand for Bruno Mars’ hometown show. In order to reward local fans with the fairest access to tickets, the tour restricted ticket sales for this show to Hawaii residents for the first 48 hours of the onsale. Given the extraordinarily high demand for the first show, a second Honolulu show has been added at Aloha Stadium on Sunday, November 11, 2018. We expect similar demand for this second show and will implement the same ticket access restriction for Hawaii residents for the first 48 hours of the onsale. Ticketmaster will continue to ensure that Bruno Mars’ fans have fair access to tickets for this event."

The statement did not address our specific questions about ticket resales. Island News continues to press for answers.

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