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Uber, Lyft pilot program begins at Inouye International Airport on Dec. 1

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HONOLULU -

Uber announced on Thursday that uberX will begin pickups at the Daniel K. Inouye International Airport starting Friday, Dec. 1 after an agreement reached by the company and airport authorities.

The Hawaii Department of Transportation also announced that Lyft will be able to pick up passengers at HNL on Dec. 1.  The pilot program for both companies is set for three months.

"The program provides an additional transportation option for airport passengers," said Hawaii Department of Transportation Director Jade Butay. "We anticipate the service will cut the overall wait times for customers regardless of their preferred transportation choice, especially during peak hours, and the pilot program will help us determine if that is the case. We want this to be successful for all stakeholders, including our passengers and residents."

There will be two designated pickup areas on airport property and both are located on the second level median curb. One pickup location is at the Interisland Terminal across from Lobby 2 and another is located at the Overseas Terminal across from Lobby 8 (click here to view a map). The pickup areas will be designated with a black curb with Uber/Lyft painted on the side.

Drivers are not allowed to solicit customers or wait on airport property without an assigned pre-scheduled customer. Drivers picking up passengers outside the designated areas will be subject to citation.

Uber and Lyft have been granted a temporary permit during the three-month pilot program. The companies will pay the HDOT Airports Division 7 percent of the prearranged trip fares. 

"Oahu residents and visitors will benefit from having another convenient, affordable transportation option at the airport," said Andrew Magana, senior manager for Uber in Hawaii. "This is also something uberX drivers on Oahu have long been asking for, as it will greatly help their business and support the local economy."

Daniel K. Inouye International Airport is the last remaining airport among the United States' top 30 airports by number of flights to allow pickups by uberX drivers.

Uber explains how the new arrangement will work:

What’s happening on December 1st?

  • Uber will launch its more affordable product offerings, uberX and uberXL, for pickups at HNL airport. Riders can also request an uberSELECT or uberTAXI.

How will pickups at the airport work?

  • It’s the same seamless Uber experience people have come to love and expect when traveling. Travelers will be prompted via the app to meet their Uber driver at one of two designated pickup locations.  

Where can you get an Uber at the airport?

  • Pickup locations will be listed in-app, and are as follows:
    • For Interisland and International arrivals: Second median on the departures level, across from Lobby 2 v6
    • For Mainland U.S. arrivals: Second median on the departures level, across from Lobby 8
    • Directions are also available within the app to help guide you to the correct pickup spots.

How will travelers find their appropriate Uber pickup spot at the airport?

  • The Uber app will direct riders where to proceed. The airport information desk may also be able to provide assistance.

How much will a trip cost to Waikiki from the airport?

  • Uber upfront pricing gives riders the chance to see the price of their trip before they request a ride, meaning no surprises. For a trip to Waikiki, the typical cost will be around $24 for uberX, Uber’s most affordable option.

How much will a trip cost to Downtown Honolulu from the airport?

  • Approximately $17

How much will a trip cost to Kapolei from the airport?

  • Approximately $36

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