Some Island Air customers left with few answers - Honolulu, Hawaii news, sports & weather - KITV Channel 4

Some Island Air customers left with few answers

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Most passengers checking in and arriving at the Island Air Terminal said they only had flights booked for Friday or were able to work out their future flights with other airlines.  Others aren’t so lucky.

A Kauai Youth Football team planning to come to Oahu next week paid almost $20,000 for airfare and almost $19,000 for room and board.  They’re hoping to get a refund from Island Air but haven’t gotten an answer yet.

"We're dealing with a lot of kids and parents that worked hard to fundraise this money for these kids to go off island and play in a football game and go to Aloha Stadium and watch some athletes play some football." said Kauai Youth Football President, Brad Hiranaka. 

Friday is the final day for Island Air employees as the company shuts down after 37 years.

Mokulele Airlines Vice President of Operations, Greg Landers says they’re looking to possibly expand their routes to help ease customer's needs. They’re evaluating adding more direct flights to Kahului and Kona. 

Although they have a full staff, they encourage any Island Air employees to apply because positions are opening up constantly.

Hawaiian Airlines is offering standby seating starting Saturday and has Team Kokua volunteers out to help handle traffic. 

A spokesman for Island Air says there are approximately 6,500 passengers who will be affected starting Saturday and for the next five days.

Anyone who has purchased a gift certificate should contact their credit card company to inquire about their refund policies.  Those who paid by cash or check may file a claim in bankruptcy court.  However, such a filing does not guarantee a refund.

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