"When we were finished they said hold on, it's not the right ballot," said one voter.
"Because this is the first year after reapportionment precinct lines have changed a polling place may not service the same geographical boundary so to go off historical data it may or may not match up," said Nago.
The office is now re-calculating the numbers and reviewing the process after an election that ended on a sour note.
"Something is wrong. Something is wrong with the planning, and the organizing," Kunia voter Rochelle DeCosta.
Nago said this election season, each and every precinct had a ballot type coded specifically for that location, so unlike elections in the past, they couldn't pull from one location to use it elsewhere.
As for the neighbor islands, including the Big Island, he said things went smoothly.
He believes it's because there are fewer and more centralized polling places, so they could quickly resolve any problems.