"This is terrible," said one man standing in line on election night.
"People are leaving, they're saying heck with this," said a precinct official at the same location.
The outcry was deafening after ballot shortages led to lines that were hours long.
After more than 50 Oahu polling places ran short or ran out of ballots on Election Day many people demanded the state's chief election officer be fired.
"Something is wrong," said another woman who'd been waiting in line for two hours.
"Quite simply, there must be a change in leadership," said Sen. Sam Slom at a meeting a month later.
"I thought it was really bad because people lost their vote, their say," said Julia Allen, who is on the St. Louis Neighborhood Board. She said at one point, there were more Japanese language ballots than English ballots.
Officials determined a miscalculation in ballot orders was the biggest problem, along with poor communication and poor training.
"This was a series of mistakes, almost like a perfect storm," said Election Commission chair Bill Martson.
"This is a cloud over all of us. We want this to be resolved," said Maui County Chief Election Officer Jeff Kuada.