Few will deny Hawaii's 2012 General Election did not go well, not even elections officials themselves.
A new report out Monday focuses on the ballot shortage mess and what has happened since then as elections officials prepare for their next big challenge.
After the chaos had cleared, the hearings were over and the mistakes were untangled, elections officials concluded the issues that led to the meltdown on Election Day. That includes the miscalculations on how many ballots were needed, poorly trained staff and a whole lot of miscommunication.
"There are just a lot of things we didn't do right," said Chief Elections Officer Scott Nago.
That night more than 50 Oahu polling places ran short or ran out of ballots.
Now Nago, who kept his job despite demands he be fired, admits if they had just done proper checks of the system the problems would have been caught sooner and that full-blown ballot mess could have been avoided.
"Nobody's perfect. We're not saying we're prefect. It's just something -- areas we need to improve on, and if we can improve on them we will," said Nago.
Non-profit The Pew Charitable Trusts unveiled its 2012 Elections Performance Index Monday measuring how well each state conducted elections. Hawaii ranked a dismal 42nd and criticized not only for low voter and registration numbers, but for big problems in the last election and the lack of information on rejected voter registration cards.
"What we're hoping is that this will allow policymakers, elections officials and voters themselves to really pinpoint what's working well," said Sean Greene, Elections Research Manager for the Pew Charitable Trusts. "We're also identifying areas where improvement is possible."
Nago says, since the last election they have retrained staff, filled cut positions, added more evaluations and changed how they order ballots.
"Right now, I think we're in a good place," said Nago.
The top recommendation by the index was for Hawaii to transfer to an online system. That's happening, but just not yet. Beginning in 2016, those with a state identification or driver's license will be able to register for online voting.
Lawmakers are also discussing the possibility of holding registration on Election Day.