Guests and workers reported being sick to their stomachs as a norovirus outbreak made its way through The Royal Hawaiian in Waikiki.
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"We at the Royal Hawaiian are very sorry for having many of our guests and several of our associates that have gotten ill with the norovirus," said Kelly Hoen, general manager of the Royal Hawaiian.
The apologies came almost as quickly as the sickness spread through the hotel. The bad times started Saturday.
"We saw a similar pattern of illness. People were vomiting, stomach cramping and diarrhea those were the three symptoms that we saw," said Hoen.
Since then the Department of Health said more than 100 people have reported being ill. Health officials confirmed it's an outbreak of the extremely contagious norovirus.
"It's a very hearty sort of virus that it can stick around in the environment and be resistant to normal antiseptic kind of sanitation-type solutions," said Dr. Sarah Park with the Department of Health.
That makes norovirus the sworn enemy of things like cruise ships, nursing homes, and hotels. The Royal Hawaiian went right to the health department and that resulted in a quick plan to scrub down the hotel.
"We worked very hard in terms of sanitizing public areas, restrooms and kitchen facilities throughout the entire resort including our guests' rooms," said Hoen.
Park said someone who had the virus then contaminated not necessarily food but all sorts of dishware.
"We also know that there were multiple ill employees, not just one but multiple ill employees that all did work for a good amount of time in those kitchens, so anyone or probably all of them contaminated surfaces and each one of them could be linked to multiple patrons and guests and such," said Dr. Park.
Health officials say the virus is well-controlled at this point. There have been no new reports of illness since Monday.
You are asked to call the disease investigator at 586-4586 if you feel sick with norovirus symptoms. Doctors said the virus should run its course within two days.