Alaska Airlines says its computer connections have been restored, and operations are returning to normal at its airport gates. But, the Seattle-based airline says passengers can still expect some delays as the system adjusts.
Two Alaska Airlines flights Monday afternoon were delayed. A flight from Seattle that was supposed to arrive in Honolulu by 2:15 p.m. is now scheduled to land at 5:35 p.m. A flight from San Diego that was supposed to arrive at 2:25 p.m. is now scheduled to land at 4:37 p.m.
The problem started at around 4:30 a.m. Hawaii time Monday when the airline lost its connection to the Sabre reservation system because of two cut Sprint fiber optic lines.
Passenger lines grew at Sea-Tac in Seattle and other airports as the airline was unable to put passengers on planes, except by handwritten paperwork.
The airline says the data connection was restored by 9 a.m. Hawaii time.
Horizon Air flights were also affected. Between Alaska Airlines and Horizon Air, 70 flights were canceled affecting more than 6,000 passengers. More than 130 flight had departed, some up to four hours late.
Alaska and Horizon planned to pre-cancel some flights scheduled to depart between 2 and 5 p.m. Pacific time to return their operation to normal. A complete list of the pre-cancellations is posted here.