Hawaiian Telcom has set up phones and free Wi-Fi access at the Hawaiian Shores Community Center in Hawaiian Beaches to assist Puna residents who are without service.
Residents can use the phones to make free local calls on the Big Island. To take advantage of the free Wi-Fi, consumers should bring their own wireless devices, such as laptop computers, tablets and smartphones. The Hawaiian Shores Community Center is located at 15-458 Kahakai Street, Puna. Hours of operation are 8:30 a.m. to 4:30 p.m.
Hawaiian Telcom crews continue working with Hawai'i Electric Light Co. and state and county officials to safely clear fallen trees, downed poles and cables, and other debris caused by Tropical Storm Iselle.
The company has restored service to thousands of Big Island customers and installed working lines at the two Civil Defense Disaster Recovery Centers. Crews remain focused on restoring service to all customers as quickly as possible. In some cases, restoring service will take time as it involves a multi-step process that requires different sets of work crews.
Hawaiian Telcom customers who have functioning home phone service but not High-Speed Internet should see their Internet service return when power is restored to their areas.
For your safety, please do not touch or move any downed line, as it could be a power line and potentially dangerous. Fallen utility poles or cables and service issues can be reported to Hawaiian Telcom's 24-Hour Service Center at 643-6111.