Hawaiian Telcom: Fiber break repaired

Impacted services should have been restored at 8 a.m. Monday

 UPDATED 11:47 AM HST Sep 23, 2013
Hawaiian Telcom
HONOLULU -

Hawaiian Telcom says there was a service disruption starting around 5 p.m. Sunday.

Hawaiian Telcom dispatched crews who traced the source to a fiber break in a remote, off-the-road site in Waikoloa.  The roads were washed out and the area was not accessible by vehicles so crews had to walk in all repair equipment about half a mile and began splicing early Monday morning.

As a result of this fiber break, Hawaiian Telcom phone service was limited -- 911 services should not be impacted but long-distance calls may not go through.

High Speed Internet and other services that run over the Internet such as credit card and ATM machines may have been impacted.  Cell phone service may also have been impacted. Impacted areas included Pahala, Naalehu, Ocean View, Honaunau, Keahou, Kaloao, Kealakekua and Waikoloa.

Big Island police were saying to go to the nearest district station for assistance because of the phone service problems in areas of the Ka'u District and South Kona.  Police were impacted starting at around 4:30 p.m. Sunday.

As of 10:45 a.m., Hawaiian Telcom crews completed repairs to the fiber break.  All impacted services should have been restored starting at 8 a.m. Monday. 

Customers who continue to experience service disruptions should contact Hawaiian Telcom’s 24-Hour Service Center at 611 or 643-6111.

Hawaiian Telcom apologizes for the inconvenience to customers and thanks them for their patience and understanding.

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