Massive water main bursts; leaves Kahala Hotel without water

Published  5:33 PM HST Jun 27, 2013
HONOLULU -

Board of Water Supply crews are still working to repair a 24-inch water main break near the Kahala Hotel and Resort. About five customers are without service, but many more guests at the hotel were affected as well.

A wedding can take months of planning, thousands of dollars and having to deal with a few bumps in the road. But one couple's special day was almost a washout because of Thursday morning's water main break.

"They just blocked off everything and I said I had to make a delivery and they said you can't come through so I had to park on the side of the road, the private road," says Crystal Manalo, who was delivering items to a wedding at the hotel.

Deliveries were on hold after the 24-inch water main that burst under Kahala Avenue. The road was closed and guests at the Kahala Hotel and Resort were stranded. Water to the hotel was cut off at 5:30 a.m and it stayed off for five hours.

"Got up in the morning, went to brush my teeth and there was just air coming out of the faucet," says Jenn Zagursky, a guest of the hotel.

We're told the resort is 80 percent booked and having zero percent water made it a busy morning for staff.

"When the telephone lines were quite busy, many of them (guests) would come down and ask for water or ask what was going on," says Flora Lamontagne, director of guest services at the Kahala Hotel.

Management says its staff did a great job following its contingency plan. Bottled water was delivered to rooms, guests needing to come or go were assisted by shuttle or by a private road that the Waialae Country Club volunteered to open up, creating a much needed alternate route.

As repairs went on, water was restored. The road was reopened and thanks to everyone's help, the break that could have dampened this couple's day, did not, allowing the bride to say "I do."

The Board of Water Supply says repairs are expected to continue into Thursday evening. One lane of Kahala Avenue still remains open. Motorists are urged to drive with caution in the area.

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