A Honolulu travel agency is under investigation after a growing number of ticket holders say they were scammed and the man behind the business is nowhere to be found.
Heading home to Wisconsin after his father's funeral, Ben says when he tried to check in the ticket he thought was paid for, it was not.
"She paid $722 in cash for this," said Ben. "I've tried to call. Nobody's answering."
Ben says his sister bought the ticket from Riverside Travel owner Tim Nguyen. He was supposed to leave Tuesday morning, but ended up paying a thousand more on a later flight to give him time to try to find Nguyen.
Another customer, Roger Vigut, says he paid about a thousand dollars in cash. It was the only kind of payment Nguyen would accept.
Vigut's receipt, undated, shows a Philippines flight for February. He decided it was time to call and check.
The lights are still on, the open sign is flipped and even the outside gate is open. But, according to building owners, nobody has seen the owner of Riverside Travel since Friday. Even the police, who are now investigating the case.
Honolulu police detectives say they are now investigating five, but possibly up to nine, cases of felony theft.
A short visit to the business, still littered with stacks of paper, garnered more claims. In the meantime, Vigut says his reservation was cancelled. Another apparent victim in a case putting travelers on high alert.
Members of Ben's family say they've done business with Nguyen in the past and had no problems.
One nearby business owner, who says she knows Nguyen, believes he recently flew back to Vietnam, but couldn't tell us why.