Cut services restored at the Windward Satellite City Hall

Published  6:07 PM HST Jun 03, 2013
KANEOHE, Hawaii -

Waiting for hours at the DMV may soon be over. At least that's a goal of Honolulu Mayor Kirk Caldwell.

Those who went to duplicate and renew their drivers license at the Windward Satellite City Hall were in luck Monday. The service was stopped last October at the location, but now it is back.

The city says it's an effort to shorten the long wait times at DMVs and stop the far drives for those who live on the windward side.

"It's going to be awesome because we have a long drive to go to Mililani and Honolulu. Sometimes the traffic time it is very inconvenient for us," said Griselea Whitmore, a resident of Kaaawa.

"There's a lot of people who live in this Kailua area, and they were forced to drive over to Kaneohe or forced to drive around Makapu'u to Hawaii Kai," said Mayor Kirk Caldwell.

Caldwell said the city also brought the option back because there were several complaints and people frustrated that the service was stopped. The city took it away last year because of staffing shortages and consolidation of services, but it just added to backing up to hour-long lines at DMV locations.  

"In January of this year when state ID's came to the city we saw a great crowd. Lines of three to four hours at some of the facilities," said Sheri Kajiwara, director of customer services.

The state ID's being issued at DMVs created a huge demand on city facilities opening up driver license services at more satellite City Halls. Caldwell hopes that will help spread out the load around the island, shortening wait times.

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