It's a way for the state to potentially save millions. A new service will allow chronic 911 callers the service they need for non-emergency care.
Chris Luan is the first volunteer for the community-based paramedics program. She said this new service will allow volunteer paramedics to provide alternative care to chronic 911 callers.
"Sometimes people call they just need the extra comforting. They need the extra compassion from us and I believe with this we will be able to give that to them," said Luan.
The Honolulu Emergency Services Department said these volunteers will connect chronic 911 callers to the proper resources they need.
EMS said some chronic callers call an average of every two days with no actual emergencies. The calls unnecessarily use ambulance and emergency room services.
James Ireland with EMS said, "There are some individuals that call because they ran out of medicines, they want a sandwich, they don't have a doctor, and don't know how to get a chronic condition treated."
Out of the callers, some are homeless, some have mental illness and others have chronic medical issues. EMS said when these people get directed to a designated hotline for non-emergencies the state has the potential to save millions.
"These 50 callers that we've identified are on track to call 911, 1,600 times in 2012 for an estimated cost between about $5 million and $7 million," said Ireland.
Luan said it's not about saving millions, for her it's personal. She said it's about providing a new service that will allow her to give extra attention to patients she otherwise wouldn't have time to give.
"I love being able to help people, not just the emergency part of it, but the compassion part," said Luan.