"Technically it's closed, but for the public it isn't closed," said Haraguchi. "So, when it says it's closed, that was more of an internal communication."
Other complaints about Honolulu 311 focus on the fact potholes cannot be reported on. Haraguchi said that's because the city still lacks the proper filtering software to determine if a pothole is on a state or city road. However, she said potholes would eventually be added to the current list of 10 categories.
"It's coming and it's on the horizon, so hopefully in due time we'll have that as well," she said.
As of last Friday, the city had received 3,107 complaints through Honolulu 311, or an average of 14 per day. Nearly a quarter of the reports, a total of 697, were listed under the category of "other," which is where complaints about pot holes end up.
Bruce said the Honolulu 311 software has drastically reduced the cost or taking complaints from the public, from $6 per phone call to just over 60 cents.
"Do the math," said Bruce. "We're giving the citizen another way to get their request to us, so that we can jump on it as fast as we possibly can."
The city also didn't pay much to get Honolulu 311 up and running. Subcontractor CitySourced was paid $12,000 to get the smartphone app off the ground. The city will pay the company the same amount every year to maintain the software and make improvements.
Most recently, the city worked with the University of Hawaii to add coqui frogs to the list of categories that can be reported. On Wednesday, the Oahu Invasive Species Committee is urging residents to use the app from 7:30 to 8 p.m. to record any coqui mating calls.
And of course, not all reviews for Honolulu 311 have been negative. However, even those writing a positive post can't help but take a shot at the city.
Someone going by the user name Golpher45 wrote: