HPD hiring police radio dispatchersUPDATED 7:07 PM HST Nov 25, 2013Video Transcript
dispatchers wanted! The Honolulu Police Department needs to fill 30 radio dispatch positions. You need to be good at handling stress and keeping other people calm! As KITV4's Justin Fujioka shows us... the job involves a lot more than answering calls. There are a million 9-1-1 calls on Oahu each year, and nearly three out of every four land here ... the Honolulu Police Department. Major Sean Naito: "OUR POLICE RADIO DISPATCHERS PLAY A VITAL ROLE IN THE CONNECTION BETWEEN THE PUBLIC AND OUR OFFICERS ON THE ROAD. SO THEY'RE VERY IMPORTANT AND THEY'RE ACTUALLY THE FIRST OF THE FIRST RESPONDERS ESSENTIALLY." A good dispatcher is hard to find... and with several retirements coming, H-P-D will be 30-dispatchers short! Lani Natividad: "IT'S A VERY SELF-REWARDING JOB. IT'S SOMETHING THAT YOU CAN CONTRIBUTE AND A LOT OF PEOPLE DON'T REALIZE THAT IT'S SOMETHING BEHIND THE SCENES. WE HAVE TO TAKE INFORMATION THAT'LL HELP THE OFFICER TO DO WHAT THEY HAVE TO DO OUT IN THE FIELD." Dispatchers say the job can be exciting, but also stressful. Howard Davidson: "YOU NEED TO BE ABLE TO MULTI TASK AND WORK WELL WITH COMPUTERS AND, AND BE ABLE TO HANDLE PEOPLE YELLING AT YOU." All dispatchers must pass a series of tests that prepare them to be a critical thinker and to be empathetic in difficult situations. Like when a mother calls for her son that's attempting to commit suicide. Scott Sato: "WE HAD TO TRY CALM HER DOWN TO TRY MAKE HER SETTLE DOWN SO SHE CAN HELP OUT HER SON INSTEAD OF PANICKING AND CREATING MORE OF A PROBLEM YEAH." Justin Fujioka: "ONLY ONLINE APPLICATIONS WILL BE ACCEPTED AND MUST BE SUBMITTED BY DECEMBER 5TH. JUSTIN FUJIOKA, KITV4 NEWS."