HECO warning about phone call scam

Published  6:05 PM HST Mar 26, 2013

Hawaiian Electric Company wants to warn electric customers about an apparent telephone scam.  Customers have reported receiving telephone calls saying their electric bill is delinquent and subject to disconnection.

These customers were told to make payments at certain retail stores using specific debit card services and then provide the caller with a confirmation number which grants the scammer access to the customer’s funds.

Customers wishing to pay their electric bills in person may do so at Hawaiian Electric’s customer service offices at 820 Ward Avenue and 900 Richards Street.  In addition, official walk-in payments may also be made at these locations:

In addition, Hawaiian Electric would like to remind customers not to provide personal, confidential, or financial information to any unidentified individual and urges customers to be cautious when responding to phone calls. Report any suspicious activity to the Honolulu Police Department.

The following are some safety tips to keep in mind:

If you have any questions or concerns, please call Hawaiian Electric’s Customer Service Center at 548-7311.

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