FTD unable to fill some Valentine's Day ordersUPDATED 8:40 PM HST Feb 14, 2014Video Transcript
Flower stores are bustling on this high profit Valentine's Day. But tonight some customers have been left FLOWER-FREE! KITV4's Nana Ohkawa has the flower fail... Flower shops don't get any busier than this! Beretania florist and all the others are putting the PETALS to the metal today... Handling the Valentines's day rush! Thousands of people received their orders today... SOME DIDN'T 3623 I THINK IT HAPPENS ON A MAJOR HOLIDAY BECAUSE FLORISTS GET OVERWHELMED AND RUN OUT OF THINGS DISAPPOINT THE CUSTOMER WE DON'T DO THAT HERE IF WE TAKE YOUR ORDER WE ARE GOING TO MAKE SURE YOU FILL IT 41 But Debby Maddocks says... All F-T-D delivered for her... Was REJECTION! 30 I PLACED THE ORDER ON TUESDAY AFTERNOON AT NOON WITH FTD AND RECEIVED A CONFIRMATION AT THAT POINT THOUGHT THAT ALL WAS WELL WITH MY ORDER AND HAD NO IDEA THERE WERE ANY COMPLICATIONS 45 Until this morning.. Valentine's Day! Just before 8 am she saw this email... A notification.. her thoughtful gift would NOT get delivered. She thought it was a scam or a joke. 123 OMG I CAN'T BELIEVE THIS IS ACTUALLY HAPPENING THIS ISN'T FOR REAL 128 1253 DESPITE OUR BEST EFFORTS DUE TO AN EXCEPTIONALLY HIGH SEASONAL DEMAND WE REGRET WE ARE UNABLE TO FILL YOUR ORDER AS REQUESTED 1302 Maddocks was seeing red! She scrambled to reach out to other florists but it was too late.. 213 I CALLED JUST ABOUT EVERY FLORIST IN HONOLULU AND SEVERAL OF THE PEOPLE ACKNOWLEDGED THE FACT THAT FTD OVERLOADED THEMSELVES 225 FTD did say it could deliver the flowers on the 18th. The company offered her a 10 dollar credit and 20 dollar certificate... But she declined that. We tried to reach FTD ...but had trouble doing so.