Board of Water Supply sends out bad billsUPDATED 7:25 PM HST Jun 12, 2013Video Transcript
His ordeal could save YOU money! KITV4's Catherine Cruz has this KITV4 exclusive! When Kark Dicks water and sewer bill went crazy high-- he went crazy mad. - KARL 7: 17 -"Something is wrong somewhere," Two families live in this Waipio duplex, but when the bill hit $740 dollars for one month, he thought it was time he took action. - KARL 6:09 - - "I thought it was outrageous at 4 and 500 for every two months. and its just gone up from there. So every day for 50 days --Karl Dick read his meter. By his accounting daily usage was only 492 gallons a day-- but the board of water supply's estimated usage was pegged at 2,500. The two families living in the duplex said they cut back on water use but it didnt help the bottom line. - KARL 7: - "If it was a leak it would be consistent if there was something wrong with the meter it would be consistent The Board of Water Supply called him Monday and told them it looked like there could be a problem and assured that they would sent someone out to check on it. Turns out Dick's not alone. The city has been having problems with the devices that allow the meters to be read remotely. - Cruz 23:44-23:51 - "The Board of Water Supply- admitted it was having problems with its automated meter reading program and earlier this year replaced 51 thousand batteries across the island," Those batteries were failing which led an unusally high number of "estimated" bills and so had to be replaced. - Ernest 12" 53 - 13:02 - "We had to to do that to give a few more years and do the analysis and make the difficult decision to give us a how to move forward in the future," The city plans to begin a new study to look at how best to overhaul its automated meter reading system. Ernie 11:18- 11:38 - "We feel we are at a crossroads roight now we need to decide where we are going to go. In the next 10-15 years which technology, and what the cost will be to the Board of Water Supply and its customers," Until that swithover happens Karl Dicks has this advice: - 9:24 -9:30 -"Find your meter. Read your meter Keep track and figure your daily usage: take your water bill compare it and see if its anywhere even close" Dicks suspects he may have had two years of bad readings. But he says the Board of Water supply policy is they only credit up to six months.