Florida 911 dispatcher who took terrifying call pushes for change

Dispatcher gives new insight into deadly salon shooting rampage

 UPDATED 7:42 AM HST May 31, 2013
CASSELBERRY, Fla. -

A Seminole County 911 dispatcher turned a terrifying experience into a groundbreaking research project.

Emergency calls flooded the 911 dispatch center when four people were gunned down inside of a Casselberry hair salon in October 2012.

"I went on the back porch and cried for a few minutes then I had to compose myself and go back in to take the next call like it never happened," Brooklyn Mundo said.

Mundo was the dispatcher on duty who took some of the calls.

She turned her experience into a research project, surveying fellow dispatchers.

Mundo's results show 911 operators experience the same level of stress as law enforcement officers.

"It was affecting my relationships, there was a hardness to my heart," Mundo said.

Dispatchers, however, don't have access to the same mental health treatments as officers. Mundo hopes to change that.

She plans to present her research to Seminole County Sheriff's Office leaders.

Mundo says the average 9-1-1 operator only stays on the job about five years. She believes access to counseling will help keep dispatchers on the job longer.

"I believe they should be receiving comparable benefits that allow them to get the mental health benefits that they need to keep them performing well on the job long-term," Mundo said.

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