Gulf War vet Derrick Brown said he waited 6 months to see his first doctor.
He figured that's just red tape everyone deals with.
It's not. And it's not the "thanks" Brown expected for his service.
In other states the waits are an average of two months, not 145 days.
”The main thing is I don't appreciate feeling like I am begging. I am not begging. When it was time to serve, I raised my hand and said I would like to go. So it would be nice if that was reciprocated,” said Brown.
Just last week VA officials went through a check list of ways to improve services.
"We looked the efficiency how we were running the clinics. What type of appointments we had, how long the clinics were how long the appointments were. We have extended hours to Saturday and we have extended hours a couple of days during the week," Dr. Kevin Novak of the Hawaii Veterans Association.
Here in Hawaii, the clinics across the state see some 24,0000 veterans with the number growing at 5 percent each year.
Unlike the private sector, the VA cannot turn away patients and struggles to retain its medical staff.
The greatest fear for those who work with vets is that once this hot button is out of the headlines, services will once again languish.
"Yes, please do something. I think those of us who work with the veterans. We are at a complete loss. We see them frustrated in every aspect from patient care to trying to get benefits. And it is like we are all just hitting brick walls," said Honolulu attorney Diane Haar.
According the study, the appointment waits for Hawaii vets are 30 days or less once you are in the VA system.
Derrick Brown says while it can still be a battle fighting the bureaucracy of the system he worries for the new veterans who need help now.
"It’s nice to be recognized. I appreciate when people thank me for my service, but help is what we need," said Brown.
Hawaii’s delegation called report troubling, and the Hawaii waits unacceptable. There are calls to provide the personnel and the resources to make the necessary services available.