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UA Compensates Passenger Kicked Off Flight

Passenger Accused Of Having H1N1

POSTED: 9:44 am HST December 19, 2009
UPDATED: 10:27 am HST December 19, 2009

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Mitra Mostoufi said she is still in shock after reading the United Airlines response to the Nov. 9 incident when she and her daughter were kicked off a plane.

"We can find no indication our employees acted inappropriately," a United Airlines statement said.

"The first reaction was garbage," Mostoufi said.

Mostoufi and her daughter, Paige, were onboard a United Airlines flight leaving Tampa when Mostoufi said she suffered an upset stomach. Soon after, a United Airlines flight attendant asked her to get off the flight because the crew suspected she had the flu, possibly H1N1.

Mostoufi said she and her daughter were humiliated as they got off the plane.

After filing a complaint Friday Mostoufi received an e-mail from the airlines saying, "We do not believe our employees were in violation ... still we are sorry for your disappointment."

It went on to say "We regret this happened, however we have every right to do this. This is not an apology."

"I would like them to take responsibility," Mostoufi said.

The airlines also said Mostoufi showed symptoms, which concerned the crew.

"Our employees are trained to be alert to passengers' health conditions that have the potential to worsen during flight," the airline statement said.

Mostoufi said she was not sick and her temperature was never taken.

In an effort to amend the situation, the airlines offered the Mostoufis two $400 travel vouchers.

"I don't need this. This is not an answer to what I wrote. This is not what I expected," Mostoufi said.

Rather than a free flight, Mostoufi said what she wants is the promise what happened to her will never happen again.

"The next person that sits in the plane and has a stomachache does no need to be accused of having something contagious," said Mostoufi.

Instead, she said she wants the Federal Aviation Administration to require the airlines to justify their accusations before forcing a passenger off.

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