How To Communicate Well With Your Mechanic
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ASE (ARA) - Despite advanced self-diagnosing technology, customers and auto repair shop operators still need to engage in good, old-fashioned communication, according to the experts at the National Institute for Automotive Service Excellence, the non-profit group that tests and certifies the competence of automotive technicians.
"Motorists drive their cars every day. They know in their bones how it feels and sounds when everything is right," says Martin Lawson, editorial director for ASE. "You can be your auto technician's 'go-to' source for pertinent information."
Here's a quick run down of what you need to know and what you need to communicate in order to make the repair process go smoothly. Follow these tips for better car care.
Do your homework before taking your vehicle in for repairs or service:
* Read the owner's manual to learn about the vehicle's systems and components.
* Follow the recommended service schedules.
* Keep a log of all repairs and service.
Use all your senses to inspect your car regularly. Check for:
* Unusual sounds, odors, drips, leaks, smoke, warning lights and gauge readings.
* Changes in acceleration, engine performance, gas mileage and fluid levels.
* Worn tires, belts and hoses.
* Problems in handling, braking, steering and vibrations.
Note when the problem occurs:
* Is it constant or periodic?
* When the vehicle is cold or after the engine has warmed up?
* At all speeds? Only under acceleration? During braking? When shifting?
* When did the problem first start?
Once you are at the repair establishment, communicate your findings. Be prepared to describe the symptoms. Carry a written list of the symptoms that you can give to the service consultant or mechanic (often called an auto technician nowadays).
Resist the temptation to suggest a specific course of repair. Just as you would with your family doctor, tell where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved and ask questions.
Ask as many questions as you need. Do not be embarrassed to request simple definitions of technical terms. Avoid shops that refuse to communicate or where you feel you are being patronized.
Don't rush the shop to make an on-the-spot diagnosis. Ask to be called and apprised of the problem, course of action, and costs before work begins. Before you leave, be sure you understand shop policies regarding fees, guarantees, and acceptable methods of payment.
If you do have problems, or the service was subpar in your opinion, schedule a time to meet with the owner or manager. Professionally run establishments will try to resolve legitimate consumer complaints.
Reward good service with customer loyalty. To learn more about how to communicate with your mechanic, how to find a good repair shop and for seasonal car care tips, visit www.ase.com.
Courtesy of ARAcontent
"Motorists drive their cars every day. They know in their bones how it feels and sounds when everything is right," says Martin Lawson, editorial director for ASE. "You can be your auto technician's 'go-to' source for pertinent information."
Here's a quick run down of what you need to know and what you need to communicate in order to make the repair process go smoothly. Follow these tips for better car care.
Do your homework before taking your vehicle in for repairs or service:
* Read the owner's manual to learn about the vehicle's systems and components.
* Follow the recommended service schedules.
* Keep a log of all repairs and service.
Use all your senses to inspect your car regularly. Check for:
* Unusual sounds, odors, drips, leaks, smoke, warning lights and gauge readings.
* Changes in acceleration, engine performance, gas mileage and fluid levels.
* Worn tires, belts and hoses.
* Problems in handling, braking, steering and vibrations.
Note when the problem occurs:
* Is it constant or periodic?
* When the vehicle is cold or after the engine has warmed up?
* At all speeds? Only under acceleration? During braking? When shifting?
* When did the problem first start?
Once you are at the repair establishment, communicate your findings. Be prepared to describe the symptoms. Carry a written list of the symptoms that you can give to the service consultant or mechanic (often called an auto technician nowadays).
Resist the temptation to suggest a specific course of repair. Just as you would with your family doctor, tell where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved and ask questions.
Ask as many questions as you need. Do not be embarrassed to request simple definitions of technical terms. Avoid shops that refuse to communicate or where you feel you are being patronized.
Don't rush the shop to make an on-the-spot diagnosis. Ask to be called and apprised of the problem, course of action, and costs before work begins. Before you leave, be sure you understand shop policies regarding fees, guarantees, and acceptable methods of payment.
If you do have problems, or the service was subpar in your opinion, schedule a time to meet with the owner or manager. Professionally run establishments will try to resolve legitimate consumer complaints.
Reward good service with customer loyalty. To learn more about how to communicate with your mechanic, how to find a good repair shop and for seasonal car care tips, visit www.ase.com.
Courtesy of ARAcontent
